Frequently Asked Questions
What is raw hair?
Raw hair is 100% unprocessed human hair collected directly from a single donor. It maintains its natural texture.
What’s the difference between virgin and raw hair?
Virgin hair is unprocessed but may come from multiple donors. Raw hair is pure, untouched hair from one donor, making it the most natural and long-lasting option.
Can I dye or bleach the hair?
Yes. Both virgin and raw hair can be dyed, bleached, or toned. We recommend having all color treatments done by a licensed professional.
How long does the hair last?
With proper care, Glow Extensions Empire hair can last 1 to 2+ years. Raw hair lasts the longest due to its unprocessed state.
How should I care for my extensions?
Co-wash before installing, use sulfate-free products, deep condition monthly, and avoid sleeping with wet hair. Always wrap your hair with a silk scarf or bonnet.
Do you offer refunds or exchanges?
No. All sales are final. Due to the nature of our products, we do not offer refunds or exchanges. Please review our policies before ordering.
What length should I get?
For natural-looking results, choose a length based on your desired style. Wavy and curly textures appear shorter than straight hair. When in doubt, size up.
Can I straighten curly or wavy hair?
Yes, but use a heat protectant and avoid high heat. Repeated flat ironing may loosen the curl pattern over time.
Does the hair shed?
Minimal shedding is normal, but excessive shedding can occur from improper brushing or cutting wefts. Always seal wefts to extend lifespan.
How many bundles do I need?
For a full install: 2–3 bundles for lengths 12–18", 3–4 for 20–26", and 4+ for longer lengths or fuller volume.
Is this hair ethically sourced?
Absolutely. Our raw hair is ethically sourced from verified donors and vendors who meet our strict quality and ethical standards.
Can I install this hair more than once?
Yes. Glow Extensions Empire hair is reusable with proper maintenance. Remove carefully, cleanse, and reinstall as needed.
Is this hair tangle-free?
Yes. Since it’s cuticle-aligned and unprocessed, raw hair tangles much less than chemically treated alternatives. Detangle gently when wet or conditioned.